🎟️Ticket Management

Types of Tickets

Tickets are essential for managing requests within an organization. They fall primarily into two categories, helping streamline the process for both the requesting agents and those handling the requests:

1. Termination Ticket: These are requests made by agents for the termination of a facility. They are used when an agent no longer requires the use of a specific facility and wishes to formally end their association or usage of it. It ensures that the resources can be reallocated or decommissioned properly.

2. Renewal Tickets: These tickets are requests made by agents aiming to extend the end date of their facility use. It indicates that the agent wishes to continue using the facility beyond the originally agreed-upon end date. Renewal tickets are crucial for resource planning and ensuring continued access without interruption.

Approve Ticket

To approve a ticket and execute the necessary actions based on its type, follow these steps:

1. Navigate to the Ticket Page: Click on "Tickets" from the left sidebar to access the ticket management area.

2. Select Ticket Type: Choose between termination or renewal tickets to view the corresponding list of requests.

3. Approval Process: Click on "Approve" beside the desired ticket to proceed to the specific facility's page.

4. Execute Action Based on Ticket Type:

   • Termination Ticket:

     1. Click on the action button.

     2. Select "Mark as complete". A confirmation modal will appear showing a completion date.

     3. Click on "Complete" to formally terminate the facility’s usage.

   • Renewal Ticket:

     1. Click on the action button.

     2. Select "Edit facility".

     3. Update the end date to reflect the new extension date provided by the agent.

     Following these steps ensures a smooth and efficient process for both terminating and renewing facility usage, aligned with organizational procedures and resource management.

Decline Ticket

To decline a ticket, simply follow the steps below:

1. Locate the Ticket: On the Ticket Page, find the ticket you wish to decline.

2. Decline Ticket: Next to the ticket details, click on the "Decline" button.

Declining a ticket will notify the requestor that the ticket has been reviewed but not approved at this time.